FAQ
Emergency Call - 24x7
- 0800 920 2007
We are of the opinion that you as our Customer should receive a fair and equitable resolve behind each of your request and our discretion helps us in ensuring this. We believe in using our discretion wisely, so that we can encounter the interests and demands of our customers. Which in turn protects us against fraud and helps in extending our service so that we can bargain with any given situation.
Warranty Guard takes each and every complaint very gravely. Each complaint is thoroughly investigated by our Customer Relationships Manager, and if still unresolved then by our senior management team. Contact us on 0800 920 2007 or email at support@warranty.co.uk if you have a complaint.
Our fixed price appliance repair fee is an assemblage arrangement which covers the call out cost, assessment, labour charges & parts (if required), complete examination, a professional security check. With us there are no hidden costs, you pay the price we quote. PCB, Motors and Drums do not come under Part Replacement Policy.
We have been working with an extensive network of engineers for the past 15 years, which has provided us with a mass of collected data from appliance repairs. We work out an average cost required to repair an appliance based on the appliance type and its manufacturer and this permits us to come up with a fixed price for our Customers.
If our engineer determines your Appliance to be BER (Beyond Economic Repair) unrepairable or if we cannot continue with repair then your contract will be cancelled and In these instances customer service will contact you to inform you of cancellation of the repair service plan.
We have a network of very highly skilled engineers that specialize in appliance repairs and are highly qualified to repair your home and kitchen appliances that include oven, washing machine, cookers, dishwasher and fridge freezer to name a few.
The answer to this question depends on the amount of information provided to us while booking the repair. If the details provided regarding the appliance and the fault is enough to determine the course, we will try and pre-order spares. However, if the information is insufficient during the booking process or further parts are required, engineers will order the parts and reschedule the future appointments.
We have a very high FTR ratio, if the details provided at the time of booking the repair are enough, the engineers will try to pre-order spares, which in turn can result in the appliance being repaired on the very first visit. However, if the situation entails that further parts are required then the engineer will order the parts and rebook the consultation.